Contact
Contact
Write to [email protected] and a member of the review desk will answer within two business days, in English. The address reaches the editorial team directly; there is no call centre behind it and no operator has access to the inbox.
Three kinds of message are especially useful to us. A bonus term that no longer matches what we published. A withdrawal that took materially longer than the window we recorded. A licence, minimum deposit or payment method that has changed since our last check. In each case, tell us the casino, the date and the amount involved, and attach a screenshot if you still have one, because that is what lets us reproduce the problem on our own account.
We cannot give legal or financial advice, and we cannot act on your behalf with a casino. When a licensing body runs a complaints procedure, we will point you to the right form.